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We welcome the feedback we receive from customers like you so we can improve the car shopping experience. Please tell us more about your dealership visits and if you have any questions or concerns that have not yet been addressed.
Thomas Freeman has sold me 3 cars at Nissan Pre-Owned. I asked him to find me a performance ?date car?. He delivered! 2014 Audi S5 supercharged convertible, 48,000 miles! Such a beauty! Willis Service on Merle Hay putbn fresh battery and car looks new. Has coating put on at Willis home campus with perfect valet service.
Aaron was very personable and addressed any of our concerns
Provided excellent service and excellent buying experience.
I purchased a 2022 Cadillac CT5-V in August from Todd Lee. He was fantastic to work with. Last week, I had scheduled oil change, tire rotation, 2 recalls, a fix to the pillar piece on the interior of the car as well as an estimate for a door ding (Grr). Aaron Weaver was the individual that I worked with in service and he was tremendous. He provided updates along the way and let me know that the pillar piece was actually broken and they needed to order it to replace, which would take about 1 week. He offered to let me keep the loaner vehicle I had been given while they waited for the part. A week later, Aaron called back to let me know the part had been installed. I asked about the door ding and he provided the quote and said that the body center would be able to squeeze it in the next morning. Since it was my first service, the oil change and tire rotation was complementary with the purchase of my vehicle. The recalls and pillar piece were warranty work and allowed for me to have the loaner vehicle at no cost to me. The only out-of-pocket I was responsible for was the door ding. I was very pleased with the service Cadillac provided throughout the whole process. My car was well taken care of while on the Willis Auto Campus lot. I was very happy to have Clockwork back this week! Thanks again for going above and beyond to provide amazing service to your customers!
Did and excellent Job Called with updates and the car was completed in a timely manner
Excellent and friendly service was provided. thank you
Willis went out of their way to help me. Being that I am alone, they not only picked up my car, they returned it. My SUV had hail damage but you would never know. My car looks brand new. Thank you Willis collision center for your outstanding customer service.
I went to Willis Cadillac with a service issue, all were very kind and helpful even though I didn?t purchase there. Will definitely be back.
Excellent custom Omer service. Facilities very clean and comfortable
Good people, good service, good value. Very pleased and happy with my experience.
Buying my car was a pleasant experience. I ordered it and when it came in, we worked out a deal with my trade in. Everything went smoothly.
This dealership goes above and beyond to satisfy their customers. My salesperson, Kam was very attentive and responsive. I bought my car sight unseen form out of state and that can be a very very unsettling and uneasy process but they made it simple and enjoyable. I highly recommend.
Great customer service. Picked up my car at specified time. Notified me my car had arrived at service center. Called me to tell me rebate part was installed and other routine work completed and vehicle would be returned soon. I appreciated Willis keeping me informed.
Beautiful business. Great people to work with. Top notch customer service.
Great experience. Great team to work with. Will definitely purchase again!!
turned in my 2020 leased XT5 for a beautiful new scarlet red XT5 2023 with all the new techie things. smothered with love as several employees, each with his own specialty, walked me comfortably through the new items, synced my phone to the net, left me feeling well in charge of my new red baby. been leasing from them for over 30 years and wouldn't lease or buy an auto from anyone else. Willis is the place to go. Sterling Warner is my sales associate that stuck with me during the process and moved this along at lightning speed. well done Sterling. Doc Shires
Great service, professional and customer focus. Our sales person, Kam, was extremely knowledgeable and informative and helped us through the entire test drive and purchasing process.
Found my car online, salesman delivered a great deal - numbers I had expected - without running back and forth to his manager. Very fair and easy...takes me back to some good ol days.
It was good, everybody was very pleasant to talk to!
I have been a customer for over 20 years! There is no better dealership in Iowa. The staff is friendly and informed. Recently had a notice from Cadillac and was worried James handled me professionally and calmed me down and within 24 hours my car was repaired and back in my garage. No charge. Rich Willis the owner has put together a wonderful staff. Rob T
It was absolutely fantastic! The salesman was great and hopefully will be there for a long time. All other associates were also top notch people. Could not have been more personable!
Our loaner car was ready and we had a nice 2019 Cadilllac XT5 it was clean and worked just fine. The repairs solved the problem completely. We have purchased several cars from Willis and they have repaired even vehicles purchased elsewhere.
I was in need of some minor car repairs and chose Willis Collision Center based on the great reviews they'd received. They did not disappoint! The establishment was very clean and inviting. The staff was nice and welcoming and took care of everything and the repairs were completed in the timeframe promised. Highly recommend.
Purchased a new Cadillac CT5. Great people to work with, drove it home to Missouri the same day. Completely satisfied with my purchase and buying experience.
I had an oil change and fluids topped off. I was treated with respect and a loaner car was provided so I could run errands while my car was serviced.
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Welcome to Willis Cadillac
Thank you for making your way to Willis Cadillac, your certified Cadillac dealer serving drivers throughout Des Moines and the surrounding areas. At our dealership, you’ll find a solid selection of new Cadillac models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Cadillac technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Willis Cadillac in Des Moines today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 855-664-1590.