Customer Reviews
Planning a road trip to the Pacific Northwest starting Saturday. Tuesday evening noticed what appeared to be a transmission leak. Called Willis Wednesday morning about leak to see if they could schedule a last minute maintenance check. They asked me to bring DTS in and will see if they can look at it but no promises as they were booked out at least two weeks. Thursday morning they called and had diagnosed the problem, a bad water pump. Said they should be able to get it fixed late Thursday. Friday morning they called and informed me the repairs are completed and car is ready for the trip. Very much appreciated their assistance during these times when the techs are overwhelmed with jobs. They all came through for us, thank you.
Service department is excellent. Very happy with the work.
I want to thank Alex Wilson for all his help from ordering the car, and going further when we changed our minds and switched models. A very complex transaction handled extremely well. This is our third car we have bought from Willis and customer service is top priority. Thank you Alex and all the Willis people behind the sales for a great experience.
fast and easy buying experience on a nice clean used suv
The service of our Cadillac XT5 at Willis Automotive met my expectations. It was completed promptly and thoroughly. Service personnel were friendly. The customer lounge is great (and even has complimentary beverages).
Every time I go to Willis there wonderful to work with. Great service and great work on my automobile.
Recently bought a 2015 Buick Enclave from Willis in June 2022. Worked with Sales Member, Sales Manager, Finance and their Auto Service Technicians as we worked out this purchase. All of the people I worked with at Willis took care of us, met our needs, answered questions and were professional. Appreciate working with them, enjoying the new vehicle and will definitely shop at Willis again. Thanks You!
Excellent service at Willis on my car window repair
Beautiful cars at the Cadillac dealer , Willis Cadillac awesome sales persons don’t rush you don’t push you around they let you push them around if you know what I mean everything is at your price, what do you think about that.
Excellent experience! Everyone was knowledgeable and friendly. Guided me through the buying process and we?re very accommodating.
The Willis Collision Center is the best. Josh Romick and his team do an outstanding job. Jason (the Jaguar specialist) made an adjustment to my hood that everyone else said couldn’t be done. He did it on the same day I took it in for an estimate. In and out in one day, and the work was done perfectly. It simply could not have been better.
Contacted them online for a test drive on a used SUV, and was called the same day to confirm a time. Service was amazing salesman was able to answer every question I had.
Willis service department never disappoints! Dylan S is the best service advisor ever! He always has such an amazing attitude and he is very patient and understanding with my questions. He is my go to every time! They always do excellent work on my car and they complete the work in a professional and timely manner! I highly recommend Willis to service your vehicle! Ask for Dylan!!!!
Love my new car! Our salesman Alex Wilson did an awesome job. Appreciate his help so much. Made a friend in the process. Took quite awhile to receive my car due to misordering by the salesmanager but Alex was on it confirming and correcting. Plan on using this one for a very long time!! Highly recommend talking to Alex!
I own a 2012 Cadillac SRX. I trust only Willis Cadillac with my car. I had taken my car to other places to have it worked on thinking it would save me money but I was wrong. It not only cost me more money but more time. It was awful!! Willis has been taking very good care of my car and not expensive at all. I will forever be a customer!!
My ATS looked brand new when she was returned to me! Willis came for the car, kept me informed regarding progress and time needed along the way, and delivered her home again shiny and back in one piece.
Nancy kept me updated on the car we were interested in for weeks as we need to drive in from out of state to look at the car. She was great to work with through the entire process even following up with us a few days after our purchase to make sure everything was to our expectations. Austin was great to work with for financing. Brad the technology specialist spent a half hour with us setting up our phones and highlighted the technology of our vehicle.
Very Good service, will be back for additional service in the future.
Service was as expected
I was unable to take my wife's Cadillac for service, so I called Willis and they gladly sent out a driver to take it in. The driver was very polite and took good care of our vehicle. It was returned in sufficient time and I'm very happy with the procedure.
Two trips to the dealership and 90 minutes later (including test drive) we drove away with a new car. Very smooth process.
Very easy to deal with sales staff. Clayton was greatg
I needed to have my car repaired due to a recall. I didn't want to wait since the repair would take several hours so they picked up my car, made the repairs as well as a requested oil change, and brought the car back to my home. They?d also washed it and it looked great. The service people I?ve worked with have always been very courteous and professional. Their service area is also clean and well managed.
I am a repeat customer and always been happy with the dealership and service. I feel I got the best deal of all the other places I shopped and my daughter is purchasing from them too.
Service was excellent as always! Especially appreciate being able to have a vehicle to use while my car is being repaired.