We purchased a new 2022 Cadillac XT-5 . Willis offered a fair price with NO dealer surcharge. This says a lot for the Willis commitment to building customer loyalty. Susie was our sales lady and was very efficient and prompt on responding. She even returned to the dealership on her time off to assist me. I felt very comfortable and she worked on my behalf. I recommend asking for her to assist you in your car purchase endeavor.
The repairs were completed the same day. They found another issue and called me first before completing the repair. I had valet service this time. My service manager always does an amazing job!!
We purchased a 2019 Cadillac Escalade from Susie at Willis Cadillac. She was very professional, friendly, & helpful along with the rest of the staff we encountered. We look forward to doing business there in the futher & with Susie.
Love this dealership! Everyone is so friendly & they get the job done! Nice lounge area with TV, snacks & drinks while you wait. Very clean. Loaner cars. Been going to them for years.
Awesome service (oil change/tire rotation). Todd Lee in sales is very helpful and follows up on everything.
My service advisor, Adam Nelson is the best!
Great dealership to work with, any question I had big or small, they worked with me to get me answers and to find exactly what I was looking for.
We did a trade in with this dealership and we were very impressed. Their vehicle was very reasonably priced and they were fair about the value they gave our vehicle. They were polite, professional, and honest about everything. We felt like they were there to help us instead of trying to make a bigger sale and take advantage of us. It is a family friendly dealership. We wanted to make sure the DVD player worked in the vehicle before we left and Dylan went and found a DVD for us to check. When they realized the back DVD didn't work correctly they set up an appointment to come get the vehicle and get it taken care of for us. Brad would have stayed with us all day making sure we knew how to do everything from opening doors to using the bluetooth, but we were meeting a couple for lunch.
an excellent dealership
Jim K. and Dylan S. were a great help, very accommodating and helpful...will definitely come back...Thanks!!!
Brad B at Granger dealership was top-notch --- very helpful and no baloney.
Wow this place is awsome
Another excellent customer experience in the Willis Cadillac Service Dept. Usually my expectations are pretty low when it comes to auto servicing but these guys operate differently and the last 3 service (got car in 2020) appointments were excellent. Recommend you give them your business.
Bought, buying experience was tremendous.
Excellent customer service! I just bought a xt4 at wills and they were amazing, caring and all about making me happy. I took my old Cadillac to the service department, and they were Excellent and always got it right the first time around. This is the only place I will bring my vehicle. My other half drives a Q7 and brings it to wills. Because, they seriously are the best!
Willis Cadillac treats everyone exactly how we would all like to be treated. I have said this before, every car dealership should take a lesson from Willis Cadillac as to how to run a dealership and treat their customers. Very pleasant experience going to their auto campus.
At Willis Cadillac the service is outstanding. They always take the time to explain what needs to be done and ask before doing it. They are honest, high integrity, morals and ethics. They treat you like family.
Service is excellent!!!!
Was quite an experience. Great bunch of guys.
Always a great experience at Willis
Always professional service nice and clean very prompt. Would recommend this shop to everyone. Honest and trustworthy.
Always a please dealing with Deenee and Ira! Class acts!
Even though I work at the Granger locations for Willis, I thought I would get my car serviced at the main location. Jeremiah and team got me right in with no appointment and under an hour my car was done, car was washed and vacuumed and away I went. What a great location to have all your needs done- very friendly people and I am happy to say that I work with them. I definitely recommend all the Willis Automotive locations car sales, service and body shop.
Willis did a nice job of communication as well as provided a good quality vehicle to drive while mine was being repaired.
Facility is very comfortable as you wait for your car.